dd345 Terms and Conditions

By creating an account or using the dd345 platform, you are considered to have fully agreed to these Terms and Conditions, the Privacy Policy, and the Responsible Gaming Policy. These terms form a legal agreement between dd345 and the user.

The platform applies only to individuals in Bangladesh who meet the following eligibility requirements:

• You must be at least 21 years of age or older.
• You are mentally competent and are using this service of your own free will.
• You are placing bets using your own funds and are not using money belonging to any third party.
• Online betting is not prohibited for you in the area where you reside.

2.1 Registration Process

To open an account at dd345, you must provide accurate and complete information. If the information provided at the time of registration is false or incomplete, dd345 reserves the right to suspend or close the account at any time.

2.2 Single Account Policy

Only one account is permitted per user. If a single person holds multiple accounts, all accounts and associated balances may be confiscated.

2.3 Account Security

Keep your login credentials, password, and OTP strictly confidential. dd345 is not responsible for unauthorized use of your account. If you notice any suspicious activity, immediately notify our support team via live chat.

2.4 Identity Verification (KYC)

dd345 may request a National ID (NID), passport, or other documents for identity verification at any time. Withdrawals may be delayed or suspended if the KYC process is not completed.

3.1 Deposit Methods and Limits

Funds can be deposited at dd345 via bKash, Nagad, and Rocket. The minimum deposit amount is ৳100 (per method). Deposits are generally instant, but delays may occur due to network issues.

3.2 Withdrawal Methods and Limits

The same method used for deposit must be used for withdrawal. The minimum withdrawal amount is ৳500. After a successful request, funds will generally reach your mobile banking account within 5–30 minutes.

• Account verification must be completed before making a withdrawal.
• Withdrawals may be restricted until the wagering requirements on all active bonuses have been met.
• It is recommended that the mobile number used for deposits and withdrawals be the same.

3.3 Fraud Prevention

If fraud is suspected in any transaction, dd345 reserves the right to freeze the relevant account and funds until the investigation is complete. In cases of proven fraud, the account will be permanently closed and the balance will be confiscated.

4.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit up to a maximum of ৳5,000. This bonus applies only once and only one welcome bonus is given per account.

4.2 Wagering Requirements

To withdraw the welcome bonus, the bonus amount must be wagered 25 times (25x). Example: if you receive a ৳1,000 bonus, you can withdraw after placing a total of ৳25,000 in bets.

4.3 General Bonus Rules

• If any bonus is obtained through fraudulent means, the account will be closed.
• dd345 reserves the right to change, suspend, or cancel any bonus offer at any time.
• Multiple bonus claims from the same household or the same device are not permitted.
• Bonuses have a specific validity period; once the period expires, the bonus is automatically cancelled.

5.1 Bet Acceptance and Cancellation

A bet is considered final only when confirmed by the system. If a bet is incorrectly accepted due to a technical error or data feed issue, dd345 reserves the right to cancel that bet and refund the amount.

5.2 Maximum Win Limit

A maximum win amount is set for each event and game. This limit may vary by game and dd345 reserves the right to change it without notice.

5.3 Technical Errors

Any result caused by a technical error in software or hardware will be considered null and void. In such cases, the amount of the relevant bet will be returned to the user's account.

5.4 Special Sports Betting Conditions

For betting on cricket (BPL, IPL, T20, ICC), football, and other sports, if an event is cancelled or abandoned, dd345's standard cancellation policy will apply. If the internet connection is lost during a live event or a game session ends mid-way, the last confirmed result will be considered final.

The dd345 VIP program has three tiers: Bronze, Silver, and Gold. The weekly cashback rate differs at each tier:

• Bronze: Up to 0.5% weekly cashback — the starting tier for new members.
• Silver: Up to 1.0% weekly cashback — for regularly active members.
• Gold: Up to 1.5% weekly cashback — for the most active and loyal members.

To advance to a higher VIP tier, you must use the platform regularly and actively. VIP cashback may be cancelled if not used within a set time period. dd345 reserves the right to change VIP terms at any time.

Any of the following activities are strictly prohibited on dd345 and may result in account confiscation as well as legal action:

• Using the platform for money laundering purposes.
• Operating an account using a fake identity or someone else's information.
• Bonus fraud or exploiting system vulnerabilities.
• Creating multiple accounts to claim bonuses more than once.
• Selling, transferring, or renting an account to another person.
• Using any software bots, scripts, or automated methods.
• Threatening, using obscene language, or behaving offensively toward dd345 staff.

All content, logos, designs, software, text, graphics, and other elements displayed on the dd345 platform are the intellectual property of dd345 or its associated licensors. Users may not copy, distribute, or modify this content for any commercial purpose.

dd345 will not bear any liability for the following:

• Loss or delay of bet data due to internet connection issues.
• Transaction delays due to server issues with third-party payment providers.
• Losses resulting from a user's own negligence or sharing their password with others.
• Service disruptions due to force majeure events (natural disasters, cyberattacks, government directives), etc.

dd345 accepts limited liability for direct losses but is not liable for indirect or incidental losses.

dd345 is committed to ensuring responsible gaming. We believe online betting is a form of entertainment — not a source of income. Use the following tools to keep your gaming habits in check:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: The option to temporarily suspend your account for a set period.
• Reality Check: Receive session alerts at set intervals.

If you are experiencing problems with gaming addiction, please contact our support team or read the Responsible Gaming page.

dd345 uses SSL encryption and industry-standard security technology to protect users' personal information. To learn more about how your information is collected, used, and stored, please read our Privacy Policy.

dd345 never sells users' personal information to third parties. However, information may be shared with authorities for legal obligations, fraud investigations, or security purposes.

12.1 Service Changes

dd345 reserves the right to change the scope of services, features, game selection, or pricing at any time. A notice will be posted on the platform in advance for significant changes.

12.2 Account Closure

Users may request to close their account at any time via live chat or email. dd345 also reserves the right to close an account without notice in the event of a terms violation. Upon account closure, any remaining funds may be withdrawn subject to there being no outstanding bonus balance and all conditions being met.

For any dispute or complaint, first contact our support team via 24/7 live chat. We aim to resolve all complaints fairly and transparently.

If the issue cannot be resolved with the support team, the matter will be escalated to dd345 management. Applicable laws and regulations will govern the final decision.

dd345 reserves the right to change these terms and conditions at any time. Updated terms will take effect from the moment they are published on the platform. Continued use of the platform after changes have been made will be considered acceptance of the new terms.

For significant changes, we will endeavour to notify users in advance. Always visit this page for the most current terms and conditions.

If you have any questions or comments about these terms and conditions, please contact us:

• 24/7 live chat — instant help in Bengali
• Email: [email protected]

For more information, visit our FAQ page, Privacy Policy, and Responsible Gaming page.